FAQ - Frequently Asked Questions
Do you accept requests for custom items?
Since this is a one-woman show, I typically do not take on requests of any kind, and I do not do “custom” work. On top of stocking my online shop and a few local shops, it is tough to fit requests into my production cycle. I also do NOT do replications of other artist’s work. If you are interested in a piece that is similar to or the same as another artist's work, I encourage you to reach out to that artist if you are able. They will be able to make their work much better than I ever could! Most artists spend countless hours and resources developing their own unique and original designs. Creating completely new pieces outside of what I normally make or trying to mimic another artist’s design is a time intensive process that requires a lot of trial and error in order for the work to "make the cut" and meet the high standards I set for myself. Glaze colors, clay, and sizes are just some of the different variables involved that require a lot of testing and perfecting. Without going into the finer details of the entire process, it's financially impractical and time consuming to make single, one-off, custom pieces.
Do you do bulk orders?
Please feel free to email me at firstname.lastname@example.org if you're interested in a large order and we can discuss if your request is possible. Please note that extra time is needed -- sometimes multiple months -- to fulfill large orders on top of my regular production schedule.
Do you accept requests for logo or branded items?
Please feel free to email me at email@example.com and we can discuss if your request is possible. Please note, there would be a minimum number of pieces required, and additional set-up fees will apply for the cost to have a logo stamp made and for any samples or testing that needs to take place to achieve the desired results.
Do you offer wholesale?
I currently offer a line of small planters on wholesale. Please email me at firstname.lastname@example.org if you'd like me to send you my line sheet.
Is your work microwave and dishwasher safe?
Yes! All of my pots intended for food are made with food-safe glazes and are microwave and dishwasher safe, but they're not indestructible. If you drop them or knock them against other hard objects they can chip or break, so you'll still need to be careful when handling them! Many potters do suggest careful hand washing, but it is not necessary.
Can I just pick-up my order if I'm local to Denver?
Absolutely! Just select the local pickup option at checkout and the cost of shipping will be removed. I will reach out to you within 1-2 business days (via the email address you provide at checkout) to coordinate a day and time that works for both of us. All pickups are currently done at a neutral location, the Conoco gas station located at 412 Federal Blvd, Denver, CO 80204.
How often do you update your online shop?
It's my goal to do a shop update at least once a month, but I will do more if I'm able. It all depends on other projects I'm working on and my life schedule. To find out about upcoming re-stock dates, sign up for my email list HERE or follow me on Instagram and you'll get the inside scoop!
When & How are items shipped?
I pack and ship orders via USPS priority mail. Ready-to-ship pieces are mailed 1-5 business days after an order is placed. Made-to-order pieces can take anywhere from 4-6 weeks from the date of purchase to make & ship. Please account for these time frames when purchasing.
Most of my packaging materials are craft paper and cardboard boxes, but I also have loads of bubble wrap that I still need to get through. I hope to go completely eco-friendly with my packaging as soon as the bubble wrap and plastic tape supply is depleted!
Do you offer international shipping?
I do offer international shipping to most countries through DHL Express. Please be aware that international shipments take longer to arrive and can cost significantly more than domestic shipments.
Liz Cohen Ceramics is not responsible for any customs and taxes charged. All fees (tariffs, taxes, etc.) charged during or after shipping are the responsibility of the customer.
Ceramic items are fragile, require lots of packaging, and can be heavy which is why it can cost more to ship. I do my best to pack and ship pieces as safely as I can while keeping your costs as low as possible. If you placed multiple orders with me and it's safe to do so, I will consolidate items and refund any shipping overages.
With the exception of shipping breakages, I do not accept returns or exchanges. Please check all listing photos and read through the descriptions thoroughly before purchasing. Since each item is handmade one at a time, even if you purchase multiple of the same made-to-order item, please account for some slight variation in shape, size and glaze application. No two items will be identical, but that’s what makes handmade items so special and unique!
If your item is damaged upon delivery, please take a photo of the damages and email me the images no later than 7 days from the delivery date. Please understand that due to the nature of my work, some items are specifically one of a kind and cannot be replaced or replicated. If this is the case I will issue a full refund. If the item is replaceable I will work to re-make it as close to the original as I can, but it could take up to 4-6 weeks to complete.
Unfortunately, if your order is marked as delivered and you have not received your package, I cannot refund the cost of order or shipping charges. Liz Cohen Ceramics and the USPS are not responsible for packages that are stolen or otherwise not delivered when they have a "delivered" status.